Agent Chat, Routing, and Sidebar forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

AWA Work Item Not Being Assigned

I'm working through getting AWA set up for the 1st time. I've got the service channel, queue, assignment eligibility, and agent assignment rule.  I see the work item gets created but it never pops up for the agent to accept.  What am i missing?

Matt O_1 by Tera Contributor
  • 2462 Views
  • 4 replies
  • 3 helpfuls
Top Helpful Authors