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06-20-2023 01:10 PM
Show agent name at the top of the chat is restricted and we want to disable it but I am not able to disable it
Please help me with this
Solved! Go to Solution.
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06-20-2023 02:39 PM
Just testing out in my instance, disabling "Agent names and avatars" makes that a read-only field. Disabling "Agent name in header" was possible when "Agent names and avatars" is enabled. If you really need both to display disabled, disable in that order.
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06-20-2023 02:39 PM
Just testing out in my instance, disabling "Agent names and avatars" makes that a read-only field. Disabling "Agent name in header" was possible when "Agent names and avatars" is enabled. If you really need both to display disabled, disable in that order.
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Monday
Go to left navigator > Conversational interface > Settings