VA shows , No agent available although agent is available from workspace

[Drishti]

Hi there,

I have made an agent available from HRSD Workspace. 

And using another person when I tried to chat with this agent via portal, I am getting below mentioned error :

"There are no agents available at the moment. Please try again later.

Thank you for using our support chat"

Just for reference, I already have provided awa_agent and workspace_user role to agent.

Please anyone guide me, how can we resolve this issue , so that when I tried chatting to agent made available on HRSD workspace , didn't show me agent not available.

Thanks in advance 😀

[RaghavSh]

Check of this helps:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788321 

[Drishti]

 

 Sorry, but I can't see anywhere routing condition which needs to be corrected as per the link provided you.

[RaghavSh]

@Drishti if your configuration is correct then this can be because of multiple reasons so you will have to try few like:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959044