Where is side bar discussion stored? Can the side bar discussion be included in the ticket?

KurtHo
Giga Contributor

‎12-14-2023 09:59 AM

 
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3 REPLIES 3

Aniket Chavan
Tera Sage
Tera Sage

‎12-14-2023 01:41 PM

Hello @KurtHo 

 

Yes, it is being saved in the "sys_cs_collab_chat" table and each message is being stored in "sys_cs_collab_message"

 

Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

 

Regards,

Aniket

 

 

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KurtHo
Giga Contributor
In response to Aniket Chavan

‎12-14-2023 04:10 PM

Thank you for your response. Is there a quick way to get the discussion linked to the ticket?

 

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kking1064
Tera Contributor

‎03-23-2024 10:35 PM

Im sure you have figured something out if you still were in need of this, but I saw this the other day which talks about manually importing the sidebar chat and the potential that it will soon be able to do it automatically. 

https://www.youtube.com/watch?v=WQRjGDPu8lM

How to Collaborate Effectively Using Sidebar and Microsoft Teams
How to Collaborate Effectively Using Sidebar and Microsoft Teams
youtube.com/watch?v=WQRjGDPu8lM
Has your organization started using ServiceNow's collaborative interface, Sidebar? Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes. Join this session to learn from ServiceNow experts as they show how to ...