Where is side bar discussion stored? Can the side bar discussion be included in the ticket?

[Aniket Chavan]

Hello @KurtHo 

Yes, it is being saved in the "sys_cs_collab_chat" table and each message is being stored in "sys_cs_collab_message"

Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,

Aniket

[KurtHo]

Thank you for your response. Is there a quick way to get the discussion linked to the ticket?

[kking1064]

Im sure you have figured something out if you still were in need of this, but I saw this the other day which talks about manually importing the sidebar chat and the potential that it will soon be able to do it automatically. 

https://www.youtube.com/watch?v=WQRjGDPu8lM