Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Where is side bar discussion stored? Can the side bar discussion be included in the ticket?

KurtHo
Giga Contributor

‎12-14-2023 09:59 AM

 
0 Helpfuls
  • 1,425 Views
3 REPLIES 3

Aniket Chavan
Tera Sage
Tera Sage

‎12-14-2023 01:41 PM

Hello @KurtHo 

 

Yes, it is being saved in the "sys_cs_collab_chat" table and each message is being stored in "sys_cs_collab_message"

 

Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

 

Regards,

Aniket

 

 

0 Helpfuls

KurtHo
Giga Contributor
In response to Aniket Chavan

‎12-14-2023 04:10 PM

Thank you for your response. Is there a quick way to get the discussion linked to the ticket?

 

0 Helpfuls

kking1064
Tera Contributor

‎03-23-2024 10:35 PM

Im sure you have figured something out if you still were in need of this, but I saw this the other day which talks about manually importing the sidebar chat and the potential that it will soon be able to do it automatically. 

https://www.youtube.com/watch?v=WQRjGDPu8lM

How to Collaborate Effectively Using Sidebar and Microsoft Teams
How to Collaborate Effectively Using Sidebar and Microsoft Teams
youtube.com/watch?v=WQRjGDPu8lM
Has your organization started using ServiceNow's collaborative interface, Sidebar? Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes. Join this session to learn from ServiceNow experts as they show how to ...