Call My Agent – Demystifying Agents in ServiceNow

[Lisa Shuman]

AI Agents are transforming how work gets done in ServiceNow - but what really happens behind the scenes when you “call your agent”? In this session, you’ll gain an understanding of the orchestration that takes place behind the scenes, from intent recognition and context grounding to natural language-driven reasoning and action execution. Whether you’re a creator, admin, or AI steward, this session will help you confidently explain how ServiceNow’s AI Agents work, what makes them safe and reliable, and how to design your own for maximum impact.

Join us live in your choice of session:

AMS session: Tuesday, August 4 | 2:00–3:00pm PDT

APAC session: Wednesday, August 5 | 9:00–10:00am AEST

EMEA session: Tuesday, August 11 | 1:00–2:00pm CEST

Resources:

• AI Academy - everything ServiceNow AI - live sessions focused on AI and Generative AI features and best practice
• AI Agents prompting guide PDF available here
• Now Assist AI Agents prompting guide - Learn how to write powerful and reliable instructions for your Now Assist AI agents
• AI Agents Advanced Instructions guide