Right Problem, Right Agent: Applying Agentic AI on the Now Platform

[SamanthaWorsham]

AI agents are moving from promise to practice. On the ServiceNow AI Platform, an agentic workflow can reason over a task, gather its own context, and act, rather than wait for a rule to fire. This session shows what that looks like in real work. Along the way you will learn how to tell which tasks are a good fit, so you can start where agents help most.

Join @Oluyinkaoginni & I live at one of our sessions:

• AMS session: Tuesday, August 4 | 1:00–2:00pm PDT
• EMEA session: Tuesday, August 11 | 3:00–4:00pm CEST

Resources:

• Agentic AI Adoption Playbook: https://www.servicenow.com/community/ceg-ai-coe-articles/agentic-ai-adoption-playbook-for-now-assist...
• Agentic Workflows End to End Setup guide: https://www.servicenow.com/community/now-assist-articles/agentic-workflows-end-to-end-setup-guide/ta...
• Join Platform Academy sessions: https://info.servicenow.com/ServiceNowExchange-Platform.html
• Join the Now Assist Community: https://www.servicenow.com/community/now-assist/ct-p/now-assist
• ServiceNow AI experiences documentation: https://www.servicenow.com/docs/r/intelligent-experiences/ai-products.html
• ServiceNow AI use-cases (agentic workflows): https://www.servicenow.com/ai/use-cases.html?page=1
• Generate Resolution Plan config/activation: https://www.servicenow.com/community/now-assist-articles/generate-resolution-plan-agentic-workflow-a...
• Help optimize team productivity config/activation: https://www.servicenow.com/community/now-assist-articles/platform-help-optimize-team-productivity-ag...

See attached for the deck.