Amazon connect as provider

Paulsylo · 3 weeks ago

Hi Team -

i was told by ServiceNow AE that AWS connect as provider is launched. but i am not sure which plugin to be updated to see the AWS connect, added along with Twilio, Genesys. do you know which plugin is updated? or when this will be available . Any one form Servicenow voice team ? @Justin_Wilburn ? any insights?

Regards,
PaulSylo

To be is to do. To do is to be.

Paulsylo · 2 weeks ago

this is working after upgrade the latest Patch Z10 and it is working

Regards,
PaulSylo

To be is to do. To do is to be.

View solution in original post

Tanushree Maiti · 3 weeks ago

Hi @Paulsylo

1. ServiceNow Voice for Amazon Connect can integrates with ServiceNow Configurable Workspace which is having Modern Web Experience.

For AWS end configuration: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Paulsylo · 3 weeks ago

HI @Tanushree Maiti - Thanks! but i am already configuré this my question is on the telephony provider on ServiceNow voice in Assistant designer as communication provider

Regards,
PaulSylo

To be is to do. To do is to be.

Paulsylo · 2 weeks ago

this is working after upgrade the latest Patch Z10 and it is working

Regards,
PaulSylo

To be is to do. To do is to be.