Interaction Record popup for Inbound Call
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05-10-2024 10:51 AM - edited 05-10-2024 11:08 AM
Hello, I can't seem to figure out how to make the interaction record pop up when the agent accepts the call. It works for outbound calls but, for inbound nothing, even with a recognized user It still won't work, I tried re-setting contact attributes in the sample inbound call flow without any luck, perhaps I'm doing something wrong. has anyone ran into this or figured it out? It seems to be broken OOTB. Any assistance would be greatly appreciated. Thanks!
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07-30-2024 06:29 AM
Hello Warner,
I ran into a similar issue when setting this up in a PDI. After enabling logging in my flow I found that the Lambda function was running into an error. I adjusted the timeout from 3 to 6 seconds and my interaction records started working properly (see screenshot).
Shawn McPherson
