Checks to be performed while updating Bomgar integration to new connection

[shwetasg23]

Hi all

We have deployed a new appliance for the corporate BeyondTrust environment.
It is now at remotesupport.delekus.com, rather than connectit.delekus.com.
We need to update the integration to connect people to the new appliance when the button is clicked to remote into a device with BeyondTrust from a ticket.

1. Update BeyondTrust endpoint from connect it.delekus.com to remotesupport.delekus.com
2. Push and start REMOTE with Bomgar Remote Support should work - (Specified not working)
3. BeyondTrust Remote button should be for catalog tasks also

Can someone provide insights into this if they had done this previously in their project? Like, how to do this and what checks to be performed to confirm that the integration is updated.

[Tanushree Maiti]

Hi @shwetasg23 

Check these two docs (from ServiceNow , another one beyond trust - both seems to be same) and in your system configure/update  it correctly.

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/impact-forum/3778/1/dokumen...

https://docs.beyondtrust.com/pra/docs/servicenow#:~:text=Sign%20in%20to%20your%20ServiceNow,Click%20....