External software installed
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07-14-2025 07:44 AM
Hello everyone,
I need to found a external software installed in the SN instance due to find information about how it was installed. I know the name of the software, but how can I find it?
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07-14-2025 07:49 AM
Head to System Logs > Update Sets > Retrieved Update Sets or System Update Sets > Local Update Sets. Look for update sets associated with the software installation. This might give you insight into when and how it was installed.
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07-14-2025 07:51 AM
ANother way will be go to Application Registry under System Applications. Scoped apps (common with external software) will often be listed with metadata showing publisher info, install method, etc.
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07-14-2025 07:51 AM
Hello @RenataN ,
Can you follow the below URL
Solved: Is there a way to discover softwares installed on ... - ServiceNow Community
Thanks
Sanjay
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07-14-2025 07:54 AM
Unfortunately, I didn't found anything related to that software in the Local Update sets. As it is an external software, I believe there must have a specific way to found them.
