How to implement ServiceNow's Generative AI to get solutions for incidents?

[Pradeepkr]

Can this be done in such a way that when someone raises a incident ticket in ServiceNow then the AI should read it and give solutions from history related to that incident as to how to resolve or suggestions? is this already in ServiceNow or is a custom development. 

I need a detailed explanation so that I can do the implementation.

[Dr Atul G- LNG · Accepted solution]

Hi @Pradeepkr 

For this, you need to take Now Assist Package from ServiceNow. Just to update, Now Assist is not available on PDI.. You can approach to your SN account manager to set up a demo around this, get a clarity and then take decision to buy this. 

This course will helpful and provide more details

https://nowlearning.servicenow.com/lxp/en/it-service-management/now-assist-for-it-service-management...