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Embedding Amazon Connect Live Dashboard into ServiceNow

Hi all,I have a requirement to display a live dashboard from Amazon Connect inside ServiceNow.We initially explored API/integration approaches, but we are only able to retrieve around 50–60% of the data. Because of this, we are now considering embedd...

DesiS by Tera Contributor
  • 302 Views
  • 1 replies
  • 0 helpfuls

Download encrypted attachment using API

Hello all  I am trying to download an encrypted attachment using this API https://myinstance.com/api/now/attachment/{sys_id}/file.Files without encryption works without any issues. I get the following response     "error": {        "message": "No Rec...

RagunathC by Tera Contributor
  • 911 Views
  • 3 replies
  • 0 helpfuls

Bomgar-ServiceNow integration issues

Hi We are re-establishing Bomgar/BeyondTrust and SNOW connection. There are 4 buttons in the incident-1. Jump to user with Bomgar remote support2. Jump to CI with Bomgar remote support3. Push and start local with Bomgar remote support4. Push and star...

shwetasg23 by Tera Contributor
  • 229 Views
  • 1 replies
  • 0 helpfuls

How to show "Reschedule Change" button on portal?

 We had a requirement to show RESCHEDULE CHANGE button on the portal, similar to RESCHEDULE UPGRADE button on HI Ticket page. I would like to understand. is it custom feature developed by ServiceNow or is it OOB Feature?   @Ankur Bawiskar @Tanushree ...

Screenshot 2026-04-02 093515.png
Sathwik1 by Tera Guru
  • 295 Views
  • 1 replies
  • 0 helpfuls

Resolved! Attachment to Base64 Conversion in Scoped App

I want to transfer attachment from ServiceNow to third part in Base64 format in scoped application. Below is my script and the error is "Scope does not have read access to table sys_attachment". I am trying this in custom action(flow designer)(functi...