Knowledge Management REST API error

[Daniel Arit]

Hi all,

Please offer support on the following situation:

I have set up the Knowledge Management REST API (I say I have done all the steps). When I try to 'POST' using a testing API tool to identify the Access Token for connection with a third-party application, I receive this error:

{
"error": {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
},
"status": "failure"
}

The Service Account User is created, and has the necessary roles (I have created the sn_km_reader role and allocated it to the user), the snc_platform_rest_api_access role is assigned, and the knowledge role.

Note: The connection is set up to GET the knowledge management articles using the external application.

Please let me know if you have any suggestions for fixing this!

Thank you,

Daniel

[Simon Christens · Accepted solution]

As I dont know what API testing tool you use its hard for me to tell how its set up.

Postman for ex - then you set the auth method and enter the credentials - service account user name and password to be used when you integrate to ServiceNow - no matter the method

[Simon Christens]

Hi again,

Have you set up an Oauth Client in the environment?

After that as well as the user account in SN

- In this sample i just created some variables in Postman and put in the information

There shouldnt be done anything else to be able to generate an access_token that can then be used as a Baerer token

In addition - ServiceNow have provided some information about Oauth testing in Postman

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0822262 

[Daniel Arit]

Hi Simon,

Thank you very much for your help!

Those steps were done; however, today, I decided to delete the initial config and create a new one from scratch, and now the result is okay. I have retrieved the access token, and the knowledge articles can be accessed!

I appreciate your help!