Major Incident Communication – Sending SMS via custom provider (not Twilio) using Notify

[lidorz]

Hi everyone,

I’m working with Major Incident Communications in Service Operations Workspace, using the Notify (new) framework.

Out of the box, SMS works with Twilio, but in my case the customer requires using their own SMS provider (Twilio is not allowed).

The SMS provider has supplied:

• API endpoint (URL)

• Username

• Password (Basic Auth)

My goal:

• Send SMS from Major Incident → Communication

• Use the Notify framework (not a custom UI / workaround)

• Integrate with the customer’s SMS provider 

What is the recommended way in Notify (new) to integrate a custom SMS provider?

Has anyone successfully replaced Twilio with a custom SMS provider in Major Incident Communications?

Any guidance, documentation, or real examples would be greatly appreciated.