Inquiry on Integrating the Huntress Managed Security Platform with ServiceNow

[osamafaheem]

Hi,

I hope this message finds you well.

We are currently using The Huntress Managed Security Platform for endpoint detection, identity threat detection, and incident response management. Our security operations team is exploring ways to integrate Huntress with ServiceNow ITSM / Security Operations (SecOps) to automate alert management, ticket creation, and incident synchronization.

Specifically, we’re looking to:

Automatically generate and update ServiceNow incidents from Huntress security alerts and reports.

Enable webhook or REST API communication between both systems for near real-time visibility.

Map Huntress organizations and agents to existing ServiceNow CI records or business services.

Explore use of custom Scripted REST APIs or out-of-the-box connectors to streamline the integration securely.

Huntress currently provides REST API endpoints for incidents, organizations, and agents via api.huntress.io/v1, which we plan to authenticate through Basic Auth or OAuth2 from within ServiceNow. However, we’d appreciate guidance on recommended integration patterns, authentication considerations, and whether any official or community-developed connectors exist for Huntress.

Could you please advise if ServiceNow provides a preferred implementation method for third-party security platforms like Huntress, or if there are existing best practices or reference templates for building such integrations?

We are aiming to implement a pilot configuration within the next few weeks and would appreciate any documentation or technical assistance your team can provide.

Thank you for your support. We look forward to your guidance on aligning this integration with ServiceNow’s security and compliance standards.

Kind regards,
Osama Faheem

Security Operations Engineer