I’m reaching out for help with a ServiceNow integration I’m working on for my company. My goal is to create a record on the incident table and build a UI on our website where users can select specific fields to populate for the incident record.
Here’s what I’m trying to accomplish:
Field Selection UI: I want to display a list of fields from the incident table, allowing users to select which ones to fill in.
Getting the Right Fields: I'm using the following API call to retrieve the fields for the incident table:
ruby
GET https://your-instance.service-now.com/api/now/table/sys_dictionary?sysparm_query=name=incident
However, this call is not returning exactly what I need. Since the incident table is linked to the task table, I'm getting a large number of fields from both tables.
I’m looking for guidance on how to filter or identify just the relevant fields that are typically shown on the UI for incident records. Any tips on managing this, especially if there’s a way to focus on the fields visible in the default incident form UI, would be hugely helpful!
Thank you in advance—I’m new to ServiceNow and appreciate any advice or resources you could share.
