Simple Integration
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05-28-2025 03:55 AM
Hi everyone,
We want to build a simple integration between our vulnerability management platform and ServiceNow, as some of our customers request this.
What would be the first step towards achieving this? I got pretty lost in the documentation and would love to hear any advice if possible.
I can't get in contact with anyone from the company to figure the things out. The only way is through AI chat bot which is not helpful at all.
Thanks!
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06-06-2025 10:01 AM
What I'm asking is pretty simple and I'm not sure why I can't get the answer for days.
Is there a step-by-step list that we can follow to build an integration? If not, then okay, but I want someone to clarify it.
There are so many websites that we get redirected to. Which one should we use to build the integration? NowCreate? Developer?
Sorry but this is not my first experience with integrations, after building one with Datto, NinjaOne, ConnectWise...
This platform makes me feel like I don't know what a personal computer is...
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06-08-2025 05:08 AM
There is no simple or standard document that provides step-by-step instructions. The purpose of starting with these videos is that, in my video, I discuss from a consultant’s perspective what questions to ask and which steps to follow during the integration process.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-10-2025 05:06 AM
Could anyone suggest a way to go if the use case of our integration is asset list sync and ticketing?
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06-10-2025 06:19 AM
Not without more detail. Try reading the API documentation of the system you want to integrate with ServiceNow....and also ServiceNow's.
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07-02-2025 02:26 AM
Can anyone tell me if this is possible from ServiceNow side? It is from our side!
We want to integrate for asset list sync and ticketing. Here's how we see it:
1. Build a scoped application using the ServiceNow IntegrationHub or REST APIs. Use the CMDB API to push our asset inventory into ServiceNow’s Configuration Management Database (CMDB), mapping key fields:
- Hostname
- Serial number
- Asset status
2. For ticketing, use the Incident or Task Table API to automatically create or update tickets based on our detections (e.g., vulnerabilities, misconfigurations). The app can be distributed privately or published on the ServiceNow Store.
Authentication can be handled via Basic Auth or OAuth2.
Is this possible from ServiceNow side?
