Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

update change request API issue

Prasannasqq
Kilo Contributor

Hi All,

We have a API to update the details in any existing change request

API : https://[Your Instance name]/servicenow/v2/changes

PUT Method (uses OAUTH2 credentials).

 

The problem is in service now while creation of change request correlation_id is not mandatory. So most of the change have blank correlation_id. But API uses only correlation_id to update.

If is use u_number. it is trying to insert new record.

 

Is there any way to user change request no to update the record.

 

Please suggest some solution.

0 REPLIES 0