Add an additional Expiration Reminder Notification at 7 days before the End Date field for catalog

ajay_rakam
Tera Contributor

‎04-10-2025 11:45 PM

Add an additional Expiration/Renewal Reminder Notification at 7 days before the End Date field for catalog item

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aditya31jai
Tera Contributor

‎04-11-2025 12:29 AM

Hi Ajay,

Would suggest you create a Flow for it.

  • In the Flow, use 'Wait for a duration of time' flow logic to select 'relative duration'.
  • fill in the required duration 84 hrs (7 days) before the 'end date' variable on catalog item.
  • Then use the 'Send Notification' action.

Hopefully this helps, would not suggest to use 'gs.eventQueueScheduled' method, because if the reminder date is more than 7 days from the present date, Servicenow would not trigger the event because of table rotation

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