Activity Stream for Custom Table Not Displaying Emails

[daniellebell]

Hello!

I am working on a custom table where notifications are being sent, but not displayed in the activity stream. I have seen that there are many posts related to this topic and have been through a slew of them and am not finding the answer that solves the issue for me.  It seems the general responses include ensuring that

• email sending is turned on for my sub-prod instance (glide.email.smtp.active) (done),
  • email sending is on and there is a test mailbox identified.
• that the custom role has been included in the list on the "glide.ui.activity.email_roles" property,
• that the filter on the record includes both "Emails - autogenerated" and  "Emails - correspondence" (done),
• and that the email record includes the correct target record (done). 

Everything that I can find includes just these suggestions and I already have all of these things in place and am still not able to view the emails in the Activity stream.

Is there anyone out there with experience creating a custom application who can point me in a new direction or offer a different suggestion as to why these emails will not appear in the activity stream?

[Medi C]

Hi @daniellebell,

Could you please:

• Verify 'Sent' Email Type: Ensure that the emails related to your custom table records have their type set to 'sent' in the sys_email table. Only emails with this type are displayed in the activity stream. (Confirm if you can see the mail in System Mailboxes > Outbound > Sent)

• Check 'Target' Field in Email Records: Confirm that the target field in the sys_email records correctly references the records from your custom table. This association is crucial for the emails to appear in the corresponding activity stream.

[daniellebell]

Thank you Medi - my original post indicates that the target is in place, I did not mention that the email table shows sent - but it does.

[daniellebell · Accepted solution]

So - this was possibly the silliest fix I have ever seen in my life...

My Custom table activity filter defaulted to include all of the options in the "Selected" slush bucket - with nothing appearing in the "Available" bucket:

Until I clicked the top Arrow to move nothing into the Selected bucket, not even "--none--" appeared. Once I did, "--none--" was displayed, and then I clicked "Save." Now, the whole activity stream is working as expected.