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VenkataGanY
Kilo Contributor

if i want to delete choices(which i created in incident table) how to do?

4 REPLIES 4

vaishali231
Tera Guru

hey @VenkataGanY 

 

You can remove the choices you created for Incident 

Option 1: From Choice List

Go to System Definition > Choice Lists

Filter:

Table = incident

value= your field name

Open the choice record you created

Click Delete (or set it Inactive)

vaishali231_2-1770223889010.png

 

Option 2: From Dictionary

Open the Incident form

Right click the field - Configure Dictionary

Scroll down to Choices related list

Delete the choice from there (or mark it Inactive)

vaishali231_0-1770223417312.png

 

Note:
If that choice is already used in existing Incident records, it’s safer to set it Inactive instead of deleting, otherwise the old records may show blank/missing value.

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Regards
Vaishali Singh

 

vaishali231
Tera Guru

hey @VenkataGanY 

 

Hope you are doing well.

Did my previous reply answer your question?

If it was helpful, please mark it as correct ✓ and close the thread 🔒. This will help other readers find the solution more easily.

Regards,
Vaishali Singh

Tanushree Maiti
Giga Sage

1.Open the Incident form

2.Right click the field - show choice list

3. in the choice table , filter table as Incident. filter by your field name.

4. Deactivate the record(s)  i.e inactive = true. If it is on different languages,

  based on value , deactivate all records of each language.

TanushreeMaiti_0-1770612050142.png

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

yashkamde
Kilo Sage

Hello @VenkataGanY ,

You can write client script,

Use API : g_form.removeOption('field_name', 'option_name'); // for particular option.

g_form.clearOptions('field_name'); //for all Options

 

If my response helped mark as helpful and accept the solution