App Engine licensing vs per-user licensing for custom applications

[maliksneha9]

We are planning to build a custom application (custom tables, custom workflows) and understand that we need an App Engine v2 subscription for creating and using custom tables in production.

However, I am confused about per-user licensing:

• Does the App Engine v2 subscription include any user licenses?

• Are there separate user licenses specifically for custom applications?

• Or do users still need the same licenses like ITIL (Fulfiller) / Approver / Requester to create, update, or approve records in custom tables?

In short: How does App Engine licensing relate to per-user licensing for custom applications?

Any clarification or official guidance would be appreciated.

[Kieran Anson]

Hi,

License queries are best directed to your account executive. App Engine V2 is a legacy subscription. Modern app-engine SKUs have different consumption models, either a fulfiller model, or app-user model. 

[Dr Atul G- LNG]

Hi @maliksneha9 

Whenever there are license-related discussions or concerns, the ServiceNow Account Executive is the right point of contact. They are well equipped to guide you and help clarify many aspects that may not be fully documented.

There are several nuances and considerations around licensing, and your Account Representative can provide accurate guidance and support. I recommend reaching out to them for the best assistance.