bounce back inbound action

tghadage124
Tera Contributor

Hi Guys, 

 

I have requirement where if the email is coming form test@test.com it should not create a ticket but should send bounce back email with the following message : 

 

Subject : ACTION REQUIRED - Ticket not created - Please Read.

 

This email is no longer active. Please log into Service Now using the link below to create a ticket for IT Support.

 

how shall i proceed have tried in bound action but still creating the incident when the email is same.

 

thanks!!! 

any thing would help.

 

3 REPLIES 3

Boyan1
Kilo Sage

Hello, 

As a first step, I would make sure that if the incoming email is associated with inactive user, the inbound actions are not processing.  After that you define new inbound action that is actually generating a notification.

Let me know if you need the code for actual implementation.

 

Best regards,

Boyan

 

Let me know if you need ty

would be helpful .

Mark Manders
Mega Patron

Your inbound action should have the lowest order and 'stop processing' ticked.

 

On the other hand: why not create an inbound email flow (with the same: lowest order, stop processing). The email comes in and from there you can trigger a notification or create an email stating your requirement. No need for scripting.


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Mark