bounce back inbound action
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08-11-2024 11:12 PM
Hi Guys,
I have requirement where if the email is coming form test@test.com it should not create a ticket but should send bounce back email with the following message :
Subject : ACTION REQUIRED - Ticket not created - Please Read.
This email is no longer active. Please log into Service Now using the link below to create a ticket for IT Support.
how shall i proceed have tried in bound action but still creating the incident when the email is same.
thanks!!!
any thing would help.
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08-12-2024 01:52 AM
Hello,
As a first step, I would make sure that if the incoming email is associated with inactive user, the inbound actions are not processing. After that you define new inbound action that is actually generating a notification.
Let me know if you need the code for actual implementation.
Best regards,
Boyan
Let me know if you need ty
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08-14-2024 12:02 AM
would be helpful .
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08-12-2024 01:53 AM
Your inbound action should have the lowest order and 'stop processing' ticked.
On the other hand: why not create an inbound email flow (with the same: lowest order, stop processing). The email comes in and from there you can trigger a notification or create an email stating your requirement. No need for scripting.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark