Restrict copying review tasks on a change raised using copy change option
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08-13-2024 01:04 AM
I need review tasks to not get copied on a change raised using copy change option such that incorrect notifications can be avoided and review tasks wont get added to the new change at new state.
I have created before insert/update BR on change task table to restrict/abort action when change status new and change task type is 'review' but it won't work for retro change due same value I am getting.
please provide me a solution
Thank you
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08-13-2024 08:55 AM
Hi @sagarshinde
Practically either all tasks will get copied or none, OOTB copies all the tasks and as per my previous experience, better to create a new UI action and in that code to copy only the required tasks not all but it is not that much easy too.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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