Restrict copying review tasks on a change raised using copy change option
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08-13-2024 01:04 AM
I need review tasks to not get copied on a change raised using copy change option such that incorrect notifications can be avoided and review tasks wont get added to the new change at new state.
I have created before insert/update BR on change task table to restrict/abort action when change status new and change task type is 'review' but it won't work for retro change due same value I am getting.
please provide me a solution
Thank you
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08-13-2024 08:55 AM
Hi @sagarshinde
Practically either all tasks will get copied or none, OOTB copies all the tasks and as per my previous experience, better to create a new UI action and in that code to copy only the required tasks not all but it is not that much easy too.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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