bounce back inbound action

[tghadage124]

Hi Guys, 

I have requirement where if the email is coming form test@test.com it should not create a ticket but should send bounce back email with the following message : 

Subject : ACTION REQUIRED - Ticket not created - Please Read.

This email is no longer active. Please log into Service Now using the link below to create a ticket for IT Support.

how shall i proceed have tried in bound action but still creating the incident when the email is same.

thanks!!! 

any thing would help.

[Boyan1]

Hello, 

As a first step, I would make sure that if the incoming email is associated with inactive user, the inbound actions are not processing.  After that you define new inbound action that is actually generating a notification.

Let me know if you need the code for actual implementation.

Best regards,

Boyan

Let me know if you need ty

[tghadage124]

would be helpful .

[Mark Manders]

Your inbound action should have the lowest order and 'stop processing' ticked.

On the other hand: why not create an inbound email flow (with the same: lowest order, stop processing). The email comes in and from there you can trigger a notification or create an email stating your requirement. No need for scripting.