child security incident cannot be closed when parent security incident is active
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3 hours ago
Parent security incident open dependency ensuring child Security Incidents cannot close while parent IT incidents remain active without proper resolution coordination Wanted to create business rule for this but not getting properly, any help would be helpful
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2 hours ago
I don't think it's a valid business case.
I believe it should be "Don't close parent if Child incident is active"
Please confirm with your customer about requirement.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader