Hi Community,
I’m working on a custom scoped application, and I’ve encountered an issue related to choice values on a String field.
🔹 Scenario:
I have a custom String field called AC Status on the task table.
The field is created within the scope of my custom application.
I have added predefined choices for this field (via sys_choice), and they are visible and working correctly in my development/vendor instance.
These sys_choice records are captured in the application package.
🔹 Issue:
After submitting the app to the ServiceNow Store and installing it on the certification instance provided by ServiceNow:
The field AC Status appears correctly.
However, the associated choice values are missing.
🔍 What I’ve Checked:
All sys_choice records are correctly configured and set to the proper table (task) and element.
These sys_choice entries are linked to the correct application scope.
❓ My Questions:
Why are the sys_choice values being skipped during installation, even though they are included in the app package?
