I NEED HELP

[akinsikukeh]

I requested a new developer instance using a new account, but I keep getting a license error about App Engine. Please reset or provision an instance with valid App Engine Studio access.

[M Iftikhar]

Hi @akinsikukeh ,

Developer instances sometimes spin up without the correct App Engine Studio entitlements, which causes that license error. The Developer Program team will need to refresh or reprovision your instance with the proper access.

The best next step is to open a ticket directly through the ServiceNow Developer Site → Support option and request an instance reset or a new instance with App Engine Studio enabled. That will ensure you get the correct licensing applied.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Dr Atul G- LNG]

Hi @akinsikukeh 

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

Recommended Steps

1. Log in to developer.servicenow.com

2. Go to your Profile

3. Select Change User Role

4. Change the role from AES to admin

5. Save the changes

6. Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

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Workaround (if it still doesn’t work)

1. Assign the admin role

2. Log out and log back in

3. Assign the AES role

4. Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version[Xanadu], and then upgrade it to the latest version afterwards.

[Rafael Batistot]

Hi @akinsikukeh 

This common issue follow the steps to solve 

  https://www.servicenow.com/community/app-engine-forum/app-engine-studio-license-error-in-personal-de...