Code Repository in ServiceNow Question vs. GitHub

[abailer1122]

A question came up from a client we are working with today. They stated, "I wish that the ServiceNow platform itself had a better code repository to save development work. When using scoped apps, it is easy to save work in GitHub, but anything on the core platform itself does not have a place for code repository."

Two questions: 1. Is this true?  2. How have other end-users / customers navigated this - Has anyone submitted an enhancement request to ServiceNow to improve on code repository?

[AshishKM · Accepted solution]

Hi @abailer1122, 

As you know, ServiceNow keeps recordning all changes under version, we can track all objects change history and this is applicable global/scoped objects both.

For core development, you can refer the team development setup which support parallel development on multiple, non-production ServiceNow instances. 

Team Development provides the following features:

• Branching operations, including pushing and pulling record versions between instances.
• The ability to compare a development instance to other development instances.
• A central dashboard for all Team Development activities.

https://docs.servicenow.com/bundle/washingtondc-application-development/page/build/team-development/...

-Thanks,

AshishKM

[Josh Gold]

Hi @abailer1122, Unito has a no-code integration for ServiceNow that syncs records to issues in GitHub. It's fully customizable and you don't have to write script to configure it. If you can share a few more details about your use case, I can put together a demo for you. Otherwise, here's a step-by-step guide on how to sync Azure DevOps work items to records with 2-way updates. You can also find more details about Unito's ServiceNow integration here.

[abailer1122]

Thank you, Josh for the help here!  Very helpful

[WORKFLOW-COWBOY]

1. It's not true.

2. Global apps. 

I answered this question so many times from customers that I made an entire video about it:

https://youtu.be/oPXX0TZpb8o

Global Apps are the hidden gem answer you are looking for. 

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