Email not sent out when watch list is used

jnt-cnt
Mega Sage

I have created a custom button so that when a person presses it, they will receive a notification. 

I have tested the button and it works perfectly fine, except when other people in the watch list are added.

 

'Send to event creator' is checked. 

When no people are added to the watchlist, the email is sent out as how it should. 

JanetAkiyama_0-1675253528590.png

 

What would be the issue with this?

3 REPLIES 3

Community Alums
Not applicable

Hi @jnt-cnt ,

 You can check the System logs - Email module in your left nav. If it shows there it should work when you turn things on.

One more idea.  It looks like you might be using your own email address there.  If you are using the email address of the currently logged-in user and the email notification does not have the 'Send to event creator' checkbox checked (which is the case with most of the watch list notifications) then that email address will be ignored.  I'd guess if you use a different email address or check the 'Send to event creator' checkbox on the email notification you'd see it send out.

Appli
Mega Sage
Mega Sage

Hi, may you please also share the screenshot from "when to send" tab? 

Hope it helps

jnt-cnt
Mega Sage

Thanks, Appi and Sandeep Dutta for answering,

I managed to find the solution and there was a problem with the flow designer.

Because I selected multiple users to send emails to through an event, I had to place a comma in between which I missed.

 

JanetAkiyama_0-1675730301707.png