Event Trigger Notification Variables

[Kohei Tominaga1]

Hi,

There is an OOTB notification which is triggered by an event.

The table field is configured as HR case and the variables in Select variables section are fields of HR case table

The variables works as expected when using Preview Notification, but it does not work when the email is sent. Values in variables are blank or that of the survey record triggered.

I think this is because the trigger record of event is on the Assessment Instance table.

Do you have any information regarding this behavior?

[Ankur Bawiskar]

@Kohei Tominaga1 

I don't think it's an OOB Notification as I am not able to find it

That's correct. the notification is on HR case table so variables on it should be shown but did you check how this email is triggered? Is it based on some event or based on insert/update condition?

[Kohei Tominaga1]

Hi, @Ankur Bawiskar 
Thank you for your comment.
This notification is included in HRSD related plugin. So, your doesn't have it.

This notification is triggered by an event as below.

The event is triggered by a BR

[Ankur Bawiskar]

@Kohei Tominaga1 

then it won't work as the current object would refer to Survey table

To show variables you need to use email script and include that email script in email body

I hope you are aware how it's done.