Event fired but notification not triggering

[rmaroti]

Hi Everyone,

I'm firing the event via FD "Event Fire" event is triggering but associated notification not triggering and notification don't have any condition for triggering. can any one suggest please what will be the cause?

Event calling in Notification:

checked parm1 which passing in FD:

passing param 1 which is correct output:

Event record is created in "sysevent" table but above notification is not triggered can anyone suggest what will be the issue?

[Chaitanya ILCR]

Hi @rmaroti ,

this could be because of there is no recipient

you can can have Email or sysid of the user in the event params 

just check if you have not explicitly selected the email or sysid of the user in the parameter1 

open the user data pill and take sysid or email from it and add it parameter1

please share the screenshot of the event from event log

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[rmaroti]

Hi @Chaitanya ILCR ,

See below screenshot I'm getting parm1 sys_id but still not triggering email notification

[Chaitanya ILCR]

Hi @rmaroti ,

is the notification in sys_user_group table?(the screenshot you have shared shows it's on sys_user_group table)

if yes

is the event in the event registry also configured against sys_user_group table?

the record that you have selected and parameter1 you have selected looks like same from the screenshot

could you please open any one of event log and show the details of fields highlighted below

and also check details shared by @Ankur Bawiskar 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@rmaroti 

is the event getting processed?

Is that user

1) active and not locked out

2) has email address in sys_user record

3) has notification preferences enabled

If my response helped please mark it correct and close the thread so that it benefits future readers.