Export to PDF option not available for Non-admin user on form

[ShaidaC]

Hello Everyone,

We have a custom table for an application where on the form view the non-admin user is not able to export the record in PDF Format. As an admin, I have the access
Does anyone know what could be the possible reasons?

[Ankith Sharma]

Hi @ShaidaC, 

This is usually due to roles or UI Action restrictions.

Even though the table is custom, Export to PDF is controlled by a UI Action and roles. Admin sees it because they have all roles.

Please check the following ;

• Required roles like export_pdf or sn_pdf_generator.user

• The Export to PDF UI Action (roles/condition may be admin-only)

• Read ACLs on the table and fields for non-admin users

• PDF Generator plugin access (if used)

Once the correct role is assigned or the UI Action is updated, non-admin users should be able to see the Export to PDF option. Admins bypass these restrictions, which is why it works for them only.

If you found this useful, feel free to mark it as Accept as Solution and Helpful. It makes my day (and helps others too 😉).

Regards,
- Ankit
LinkedIn: https://www.linkedin.com/in/sharmaankith/

[ShaidaC]

Hi @Ankith Sharma ,
I have checked the Read ACLs and user has the required roles.
Can you tell me what is the name of the OOB Export to PDF UI Action. I am not able to find it

[Ankith Sharma]

Have you checked whether Export to PDF is controlled by an OOB global UI Action and the export_pdf (and sn_pdf_generator.user) role? It’s not driven by table ACLs, and assigning the role usually resolves it for non-admin users.

[Tanushree Maiti]

Please refer this links, see if it helps you:

Solved: Re: Export to PDF is not working - ServiceNow Community