Export to PDF option not available for Non-admin user on form

[ShaidaC]

Hello Everyone,

We have a custom table for an application where on the form view the non-admin user is not able to export the record in PDF Format. As an admin, I have the access
Does anyone know what could be the possible reasons?

[ShaidaC]

Hi @Dr Atul G- LNG ,
Yes the export context menu is active

[Dr Atul G- LNG]

https://www.servicenow.com/community/platform-analytics-forum/exporting-option/m-p/3476289/emcs_t/S2...

[ShaidaC · Accepted solution]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0759261
The above KB article is what worked for us