flow designer

SivaranjaniR
ServiceNow Employee
ServiceNow Employee

when first  incident record  associate with parent record changes to ready to active , parent record status  changes to in progress .

when all incident record associate with parent record changes to ready to active , parent record status changes to in review.

can any one give the  work flow  for this condition ,try if else condition but it trigger in progress but not in review 

SivaranjaniR_0-1718856375094.pngSivaranjaniR_1-1718856503959.png

 

 

Thank you for help in advance

 

1 ACCEPTED SOLUTION

OlaN
Giga Sage
Giga Sage

Hi,

If I understand your question correctly, you want to do a query on all incident records where the parent is the same as the record updated. Check if they all have the same state (or a specific state), then set the state of the parent depending on the results found.

Something like below perhaps ?

flow-set-parent-state-from-child-actions.png

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@SivaranjaniR 

your question is not clear.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

OlaN
Giga Sage
Giga Sage

Hi,

If I understand your question correctly, you want to do a query on all incident records where the parent is the same as the record updated. Check if they all have the same state (or a specific state), then set the state of the parent depending on the results found.

Something like below perhaps ?

flow-set-parent-state-from-child-actions.png