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06-19-2024 09:11 PM
when first incident record associate with parent record changes to ready to active , parent record status changes to in progress .
when all incident record associate with parent record changes to ready to active , parent record status changes to in review.
can any one give the work flow for this condition ,try if else condition but it trigger in progress but not in review
Thank you for help in advance
Solved! Go to Solution.

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06-19-2024 11:22 PM
Hi,
If I understand your question correctly, you want to do a query on all incident records where the parent is the same as the record updated. Check if they all have the same state (or a specific state), then set the state of the parent depending on the results found.
Something like below perhaps ?
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06-19-2024 10:21 PM
your question is not clear.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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06-19-2024 11:22 PM
Hi,
If I understand your question correctly, you want to do a query on all incident records where the parent is the same as the record updated. Check if they all have the same state (or a specific state), then set the state of the parent depending on the results found.
Something like below perhaps ?