For MRVS "add" and "remove" button should not be visible but edit should be on RITM

[paynityam]

i am using one multi row variable set and I have one requirement where I need to expand mrvs in RITM to see the actual format of JSON.

But I also don't want end users to edit or remove anything in MRVS in RITM .

Is there any solution for this please suggest no conditions its just I want to hide ADD and REMOVE button on RITM for MRVS

[SD_Chandan]

Hi @paynityam , You can hide the Add and Remove buttons on MRVS in RITM by setting the MRVS to read-only. This will allow users to view the data (like JSON format) without editing or deleting rows. No conditions needed—just mark the variable as read-only in the catalog item or use a UI Policy on the RITM form.
Steps to Hide "Add" and "Remove" Buttons:-

Go to the Catalog Item that contains the MRVS.

Open the MRVS variable.

Check the option "Read-only".

Save and test it on the RITM

Only ITIL users are allowed to view the RITM form. If a user doesn't have the ITIL role, they won't be able to access it.