Having Trouble Accessing my PDI

[jmhoyt6355]

I'm trying to access my Personal Development Instance (PDI), but whenever I try to open it I get asked to reset my password (see screenshot). So, logged out of my ServiceNow account and clicked "Forgot my Password" at login. Then, I reset it that way. However, I still get the same page when I try to access my PDI. Could someone please assist? Thank you!

 

[Simon Hendery · Accepted solution]

Hi @jmhoyt6355 

Your PDI password is not the same as your ServiceNow account password.

Try logging into developer.servicenow.com and follow the steps to reset your PDI password.

[jmhoyt6355]

Oh, I see. I followed the instructions found here: https://developer.servicenow.com/dev.do#!/guides/xanadu/developer-program/pdi-guide/managing-your-pd...

It appears to have worked as I'm able to login to my PDI. Thank you!

[Simon Hendery]

Great! My pleasure, @jmhoyt6355.

[AndersBGS]

Hi @jmhoyt6355 ,

 what if you open your instance through: https://developer.servicenow.com/dev.do ? do you still receive the error?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

 Anders