How exactly do you make Assigned to field read only when incident state is resolved and closed

Arjun25 · ‎03-13-2025

Hello, please elaborate and let me know how exactly you would make the Assigned to field on the incident form Read only once the incident state is Resolved and Closed states? Please elaborate and let me know how

Dr Atul G- LNG · ‎03-13-2025

Hi @Arjun25

There can be many ways

- UI policy which is OOTB --> Yes it can be done same way in UI policy.

- Client Script

- ACL

- Business Rule

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎03-13-2025

Hi @Arjun25

OOTB it is via UI policy where the condition has been configured

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Arjun25 · ‎03-13-2025

Hi @Dr Atul G- LNG I am specifically asking how to make the Assigned to field read only once the incident state is resolved? Would it be done the same way UI policy?

Dr Atul G- LNG · ‎03-13-2025

Hi @Arjun25

There can be many ways

- UI policy which is OOTB --> Yes it can be done same way in UI policy.

- Client Script

- ACL

- Business Rule

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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