How to implement Assigned to field to be read only when Incident is resolved and closed states

Arjun25 · ‎03-13-2025

Hello, please elaborate and let me know how exactly you would make the Assigned to field on the incident form Read only once the incident state is Resolved and Closed states?

Dr Atul G- LNG · ‎03-13-2025

Hi @Arjun25

OOTB it is via UI policy where the condition has been configured

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎03-13-2025

Hi @Arjun25

UI policy is low code, and you can make the "Assigned to" field read-only using a UI policy in the same way.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎03-13-2025

Hi @Arjun25

OOTB it is via UI policy where the condition has been configured

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Arjun25 · ‎03-13-2025

Hi @Dr Atul G- LNG , I am specifically asking how to make the Assigned to field read only once the incident state is resolved? Would it be done the same way UI policy? if not then how so?

Dr Atul G- LNG · ‎03-13-2025

Hi @Arjun25

UI policy is low code, and you can make the "Assigned to" field read-only using a UI policy in the same way.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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