How to get value in " first assigned to".

[Community Alums]

Hii Everyone,
 

Suppose in a incident I have created a new field name as "first assigned to" and prior to this there is already a field name as "assigned to" (we all know).

So, Scenario is like--
When we create a new incident and if something  some value is given in "assigned to" for the first time , then Save.
After that if we change the  value of "assigned to" for 3, 4 times.
So, now I need the very first value which was given to "assigned to" field   to "first assigned to".

Please provide a solution for this.


Thanks
Utsav

[Anil Lande]

Hi,

You can create Before (insert/update) BR on your table

When to Run - Assigned To changes and First assigned_to is not empty

In Action set First Assigned to same as Assigned to

or you can use script to set First Assigned to value.

[Community Alums]

Hii @Anil Lande 

See , I have  mentioned this in "when to run"

After that, in "Action"

It is showing invalid update.

Please, rectify me where I am making mistake.

Thanks

Utsav

[Anil Lande]

Hi,

In Action section set it like below:

[First Assiged to] Same as [Assigned to]

[Community Alums]

@Anil Lande 
See like.. "assigned to" is a reference field and "first assigned to" is as other then reference
Maybe that is the reason, it is showing error.

Thanks