How to stop duplicate emails to get compose in MiM

[UTSAV KUMAR JAI]

Hi @Everyone

1) Suppose I am having a major incident , under which we are having "Incident communication Plan"
2) On Incident Communication plan, I have added three groups.
3) Some users are same on this group.
4) Now I click on the "View Workbench" on incident form.
5) On the communication section I have created a communication task.

6) Once this is created, when I click on compose...I am getting the two email ids which is not practical use case.

How we can improvise this..??

Thanks in Advance
Utsav

[Dr Atul G- LNG]

Hi @UTSAV KUMAR JAI 

We need to check if we can increase the limit. From what I understand, this is similar to how Outlook works. If you add the same user in To, CC, or BCC, the count increases, but the user only receives one email. We can apply the same principle here as well.