I cant create ATF Step "Open Record Producer (SP)"

Isaac Vicentini
Mega Sage
Mega Sage

Hi experts,

 

When I try to create a step to open a record producer in the portal, I cant fill the reference field "Record Producer".

 

When I click on the lookup icon to select a Record Producer, the list of Record Producers is empty.

My user is an admin.

 

IsaacVicentini_0-1698681108281.png

 

IsaacVicentini_1-1698681131481.png

 

 


Best regards,

Isaac Vicentini
MVP 2025


If my answer was helpful, mark it as Helpful or Accept as Solution.

1 ACCEPTED SOLUTION

Isaac Vicentini
Mega Sage
Mega Sage

Thanks for the responses,

 

I opened a case in HI, and I got the following return:

 

KB0966526

ATF: After upgrade, not all Record Producers are showing up in 'Open a Record Producer' Step

 

Cause

Enhancement at the dictionary level for the field catalog_item for the respective test steps.

With these changes in place, only valid record producers/order guide/catalog items populate while configuring test

steps

 

Resolution

To resolve, ensure the respective catalogs (Portals/Widgets/Catalogs/Portal pages) are defined on the items.

 

 

In my case, I added the Catalog to the Portal registry


Best regards,

Isaac Vicentini
MVP 2025


If my answer was helpful, mark it as Helpful or Accept as Solution.

View solution in original post

6 REPLIES 6

Shaqeel
Mega Sage

Hi @Isaac Vicentini 

 

Can you please send the screenshot of the catalog you need to raise?

 

Regards

Shaqeel


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Regards

Shaqeel

Ankur Bawiskar
Tera Patron
Tera Patron

@Isaac Vicentini 

Did you try to clear instance cache using cache.do and then logout and login again?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Isaac Vicentini
Mega Sage
Mega Sage

Thanks for the responses,

 

I opened a case in HI, and I got the following return:

 

KB0966526

ATF: After upgrade, not all Record Producers are showing up in 'Open a Record Producer' Step

 

Cause

Enhancement at the dictionary level for the field catalog_item for the respective test steps.

With these changes in place, only valid record producers/order guide/catalog items populate while configuring test

steps

 

Resolution

To resolve, ensure the respective catalogs (Portals/Widgets/Catalogs/Portal pages) are defined on the items.

 

 

In my case, I added the Catalog to the Portal registry


Best regards,

Isaac Vicentini
MVP 2025


If my answer was helpful, mark it as Helpful or Accept as Solution.

Hi, what do you mean by ensure the catalog is defined in the item? I'm having this same problem and trying to figure it out, you answer looks helpful. Hope you can return to this question and explain a little bit better how the solution was implemented.

Thank you!