Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

In problem form, How to make Assigned to field non-mandatory ?

Go to solution
VaishakP1978942
Tera Contributor

‎12-25-2024 09:43 PM

While Clicking on the Assess button in problem form Assigned to field is getting mandatory. I want to make that as non-mandatory. How to do that ?

VaishakP1978942_0-1735191675271.png

Thanks in advance.

0 Helpfuls
  • 753 Views
1 ACCEPTED SOLUTION

Go to solution
Omkar Mone
Mega Sage

‎12-25-2024 09:53 PM

There is a data policy that is responsible to make this mandatory. 

 

OmkarMone_0-1735192327565.png

You can look to ammend conditions if its required.

View solution in original post

5 REPLIES 5

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2024 01:58 AM

Hi @VaishakP1978942 

 

May I know why you want to make it non mandatory, it can hamper the problem process as well.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls