Jira to ServiceNow Change Management form
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03-24-2025 09:01 AM
Has anyone has success with Jira and ServiceNow change management form? I would like the users to use the Jira form to open a ServiceNow change request.
Thank you for your help.
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03-25-2025 03:57 PM
https://docs.exalate.com/docs/synchronize-servicenow-change-requests-and-jira-issues
These 2 links will be helpful.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-26-2025 10:39 AM
Thank you
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03-27-2025 12:07 PM
If all good, please accept the answer and close the thread.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-12-2025 11:33 AM
Hi @Debbie Alexande ,
Thanks for posting your question here.
Yes, it’s absolutely possible — and Exalate is built for this.
It lets users submit a Jira form, which then automatically creates a ServiceNow change request, with all required fields synced. You can customize the mapping, keep statuses updated across both tools, and maintain full control over the process.
Secure, flexible, and audit-friendly — perfect for teams working across Jira and ServiceNow.
I am Dhiren, one of the Solutions Engineers working at Exalate.
Thanks