Jira to ServiceNow Change Management form

Debbie Alexande
Tera Contributor

Has anyone has success with Jira and ServiceNow change management form?  I would like the users to use the Jira form to open a ServiceNow change request.

 

Thank you for your help.

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Debbie Alexande 

 

https://docs.exalate.com/docs/synchronize-servicenow-change-requests-and-jira-issues

 

https://docs.servicenow.com/bundle/vancouver-devops/page/product/enterprise-dev-ops/concept/jira-int...

 

These 2 links will be helpful.

 

AGLearnNGrow_0-1742943416491.png

 

https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-managem...

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thank you

Hi @Debbie Alexande 

 

If all good, please accept the answer and close the thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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dhirennotani
Giga Expert

Hi @Debbie Alexande ,

Thanks for posting your question here.

Yes, it’s absolutely possible — and Exalate is built for this.

It lets users submit a Jira form, which then automatically creates a ServiceNow change request, with all required fields synced. You can customize the mapping, keep statuses updated across both tools, and maintain full control over the process.

Secure, flexible, and audit-friendly — perfect for teams working across Jira and ServiceNow.

I am Dhiren, one of the Solutions Engineers working at Exalate.

Thanks