Jira to ServiceNow Change Management form

[Debbie Alexande]

Has anyone has success with Jira and ServiceNow change management form?  I would like the users to use the Jira form to open a ServiceNow change request.

Thank you for your help.

[Dr Atul G- LNG]

Hi @Debbie Alexande 

https://docs.exalate.com/docs/synchronize-servicenow-change-requests-and-jira-issues

https://docs.servicenow.com/bundle/vancouver-devops/page/product/enterprise-dev-ops/concept/jira-int...

These 2 links will be helpful.

https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-managem...

[Debbie Alexande]

Thank you

[Dr Atul G- LNG]

Hi @Debbie Alexande 

If all good, please accept the answer and close the thread.

[dhirennotani]

Hi @Debbie Alexande ,

Thanks for posting your question here.

Yes, it’s absolutely possible — and Exalate is built for this.

It lets users submit a Jira form, which then automatically creates a ServiceNow change request, with all required fields synced. You can customize the mapping, keep statuses updated across both tools, and maintain full control over the process.

Secure, flexible, and audit-friendly — perfect for teams working across Jira and ServiceNow.

I am Dhiren, one of the Solutions Engineers working at Exalate.

Thanks