MAJOR Incident Management

[Hitesh Ramba]

In the MIM , I have added the Probable Cause in the dailog box that appears after clicking on both Propose and Promote to Major Incident Ui action . In the form view it is populating the previous of probable cause if there are any. But when i am trying to Use Promote to Major Incident in Workbench View ,its not taking the values from previous .
what might be reason . I have configure UI pages and Ui actions taking reference of Business Impact field .But Probable Cause field is not working properly . What might be reason

[WORKFLOW-COWBOY]

Are you using App Engine Studio to do this work? This sounds like it maybe outside in green Studio or the Platform.

Have you tried asking this question in the Incident Management forum?

https://www.servicenow.com/community/incident-management-forum/bd-p/incident