On Service Portal approval record description field value getting in single row with big paragraph

[rmaroti]

On Service Portal approval record description field value getting in single row in big paragraph i need break down every single sentence in new line in short line will not break how to do it.

please see attached screenshot.

[Juhi Poddar]

Hello @rmaroti 

The data is getting fetched from backend. Look for client script/Business rule/SI that can be responsible to set the description field with the data in this format.

The input at description field in portal is set from the highlighted section in screenshot:

Hope this helps!

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Thank You
Juhi Poddar

[Ankur Bawiskar]

@rmaroti 

you can't unless you change the backend field value in record itself

If my response helped please mark it correct and close the thread so that it benefits future readers.

[rmaroti]

Can you tell me in brief I didn't understand what you are trying to say.

[Simran321]

@rmaroti - Did you find solution. I am facing similar issue.