Prevent the document viewer from opening when a ZIP file is clicked in portal
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‎04-22-2025 05:46 PM
When opening files in portal we use this document viewer to also preview the file before downloading. However this also shows as white page/pop up when a ZIP file is clicked. Is there a way to disable the document viewer from opening if the file being opened is a ZIP file? I can't find a property to set and on documentations it seems that that is OOTB behavior.
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‎04-22-2025 08:52 PM
I don't think any such property is present which tells system not to use document viewer for particular file type
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader